Where is the Download button?
Please read the app description :
"On your watch: tap the "..." button and then the Download button to download new pictures from your phone."

Watch the video


Does the Amazfit app work for the device...?
The Amazfit app requires Zepp OS 3.0 (Amazfit GTR 4 and Balance).
It does not work for Amazfit devices with Zepp OS 2.1.


The watch says "Download (100%)". Why don't I see my new pictures on the watch?
The "100%" is the result of your last download.
You have to tap the Download button again if you have made any changes on your phone.


How can I switch from a 24 hour clock to a 12 hour clock?
The phone app "Photo Album Watch Face" allows you to switch between 24h and 12h clock
(Settings menu in the top corner of the phone app).
Don't forget to Download again the phone data to the Photo Album watch app, when you have made any changes in the phone app (button "..." at the bottom of the watch face).
Before you start the download, make sure that your watch is in Sync (as shown in the video).


Where is my picture? How can I find it?
In the phone app tap the + button in lower right corner and locate your picture.
Scroll down until you find the correct folder and then scroll right to find your picture.
On an Android phone you can also use the phone Photo Gallery app to locate your picture and then Share the picture with the phone app Photo Album Watch Face.


Why is the watch display black when I download photos?
If the connection to the phone is slow, the watch display may switch off during the download. Just tap the watch screen to switch the display on again.


The picture download was interrupted by a watch Notification display and stopped working. What should I do?
Please press the Back button and try again.


I have a Garmin watch. Why do I need internet access to download pictures to my watch?
This is a Garmin design flaw. Garmin requires internet access when they transfer your pictures to your watch.
But you can still use the Photo Album watch app when you are offline. Only when you are downloading new pictures to your watch you will need internet access.


What is the limit to how many pictures my watch will hold at any one time?
This depends on the free storage on your watch.
But generally we wouldn't recommend more than 10 or 20 pictures.
If you have a Fitbit watch, you shouldn't download more than 5 or 10 photos to your Fitbit. The Fitbit does not have much space and will probably crash if you try more (The Fitbit will lose all the photos when it crashes and you have to download again).


I see the Fitbit Photo Album app downloading my photos from the phone app. But then suddenly all my pictures that are in the phone app disappear in the Fitbit app and original pictures return in spite of the fact that I deleted them from the phone app. Why do my downloaded photos disappear from the Fitbit app?
Please do not try to download more than 5 or 10 photos to your Fitbit.
The Fitbit does not have much space and will probably crash if you try more (The Fitbit will lose all the photos when it crashes and you have to download again).


I try to Download new photos, but the watch app just hangs and nothing happens. What should I do?
Press the back button and try again.
Please wait at least one minute (the watch is slow).
If it gets stuck for a longer time, there is a connection problem between your watch and your phone.
Please make sure the phone Companion app for your watch is running and your watch is in Sync (see "Connection Error" below).
If the picture download was interrupted by a watch Notification display and stopped working, press the Back button and try again.


Why does the watch app show a "Connection Error" when I try to download photos from the phone?
The "Sync" step, shown in the video, is very important. Don't skip it and make sure that the watch app "Photo Album" is closed during the Sync.

Please try this:
1.) On your watch: open the Settings app (just open it, don't click anything).
2.) On your phone: open the watch Companion app and Sync it with your watch.
3.) On your watch: open the Photo Album app, tap "..." and then Download.
4.) On your phone: run the phone app Photo Album Watch Face.
Wait at least one minute (the watch is slow). If the watch display goes black during the download, just tap the watch screen to switch the display on again. If the picture download was interrupted by a watch Notification display and stopped working, press the Back button and try again.

Steps 1) and 2) are really important, don't skip them.

Unfortunately Fitbit is doing a terrible job to recover from connectivity problems .
You may have to repeat these 4 steps several times.

Try it with different Connectivity settings:
* WiFi on, Mobile Data off
* WiFi off, Mobile Data on

Sometimes it helps to Restart your phone and your watch (power off - power on) and and then repeat the 4 steps above as shown in the video

Sorry, we can not help you with watch connection problems.
But if you make sure that the watch and phone are connected and if you follow the "Sync" steps correctly, as described above and shown in the video, you should be able to get it working.