Photo Album Watch Face
Frequently Asked Questions
Where is the Download button?
Please read the app description :
"On your watch: tap the "..." button and then the Download button to download new pictures from your phone."
Watch the video
The watch says "Download (100%)". Why don't I see my new pictures on the watch?
The "100%" is the result of your last download.
You have to tap the Download button again if you have made any changes on your phone.
Why is the watch display black when I download photos?
If the connection to the phone is slow, the watch display may switch off during the download. Just tap the watch screen to switch the display on again.
The Fitbit Photo Album app just says "Connecting..." on the Fitbit when I click Download. Nothing happens. Can someone help me with it?
Please wait at least one minute for "Connecting..." (the Fitbit is slow).
If it gets stuck with the "Connecting..." message for a longer time, there is a connection problem between your watch and your phone.
Sorry, we can not help you with watch connection problems.
This is a problem in the Fitbit phone app, which is responsible for all the communication between watch and phone. Fitbit had promised to fix these problems a long time ago, but so far they have failed to do this: https://community.fitbit.com/t5/SDK-Development/Companion-messaging-and-writing-a-file-Not-working/m-p/2400027#M2173
Please make sure that you are using the latest Fitbit phone app version. There are some improvements for newer phones, but unfortunately there are still a lot of problems with older phones.
The "Sync" step, shown in the video, is very important. Don't skip it and make sure that the watch app "Photo Album Watch Face" is closed during the Sync.
Please try this:
1.) On your watch: open the Settings app (just open it, don't click anything).
2.) Open the Fitbit phone app and Sync it with your watch, wait until it says "a moment ago"
3.) On your watch: open the Photo Album app, tap "..." and then Download
4.) Wait at least one minute for "Connecting..." (the Fitbit is slow). If the watch display goes black during the download, just tap the watch screen to switch the display on again.
Steps 1) and 2) are really importent, don't skip them.
Unfortunately Fitbit is doing a terrible job to recover from these connectivity problems.
So you may have to repeat these 4 steps several times.
It may also help to kill the Fitbit phone app or reboot the phone (power off - power on) and then repeat the 4 steps above.
If Fitbit is not able to fix these Fitbit Ionic Problems soon, you should consider returning your watch (without a reliable communication between watch and phone the Fitbit Ionic is not really a Smart Watch).
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