Photo Album Watch Face

Photo Album Watch Face

Frequently Asked Questions

Where is the Download button?

Please read the app description :
"On your watch: tap the "..." button and then the Download button to download new pictures from your phone."

Watch the video

The watch says "Download (100%)". Why don't I see my new pictures on the watch?

The "100%" is the result of your last download.
You have to tap the Download button again if you have made any changes on your phone.

The Fitbit Photo Album app just says "Connecting..." on the Fitbit when I click download. Nothing happens. Can someone help me with it?

Sorry, we can not help you with watch connection problems.
This is a problem in the Fitbit phone app , which is responsible for all the communication between watch and phone.

You could try this:
1.) On your watch: open the Settings app (just open it, don't click anything).
2.) Open the Fitbit phone app and resync it with your watch, wait until it says "a moment ago"
3.) On your watch: open the Photo Album app, tap "..." and then Download
4.) Wait at least one minute for "Connecting..." (the Fitbit is slow)

Unfortunately Fitbit is doing a terrible job to recover from these connectivity problems.
So you may have to repeat these 4 steps several times.
It may also help to kill the Fitbit phone app or reboot the phone (power off - power on) and then repeat the 4 steps above.

If Fitbit is not able to fix these Fitbit Ionic Problems soon, you should consider returning your watch (without a reliable communication between watch and phone the Fitbit Ionic is not really a Smart Watch).

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